Privacy Policy

1. Information We Collect

At Freshslice Pizza, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or place an order.

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address when you place an order or create an account
• Payment Information: Credit card details, billing address, and other payment details (note that we do not store complete credit card information on our servers)
• Account Information: Username, password, and account preferences
• Order History: Records of your purchases, favorite orders, and delivery preferences
• Marketing Preferences: Your choices regarding receiving promotional communications

1.2 Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect certain information, including:

• Device Information: Type of device, operating system, browser type, and screen resolution
• Usage Data: How you navigate our website, pages visited, time spent on pages, and other analytics data
• Location Data: General location information based on IP address or more precise location if you allow location services for our app
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section for more details)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing Our Services

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Facilitating delivery of your purchases
• Processing payments and preventing fraudulent transactions
• Enabling features such as saved orders and quick reordering

2.2 Improving Our Services

• Analyzing usage patterns to enhance website and app functionality
• Developing new products, services, and features
• Conducting research and analysis to improve customer experience
• Troubleshooting technical issues

2.3 Marketing and Communications

• Sending promotional offers, newsletters, and updates (if you've opted in)
• Personalizing your experience with customized content and recommendations
• Administering contests, promotions, surveys, or other site features
• Communicating about your account, orders, or changes to our policies

2.4 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraudulent, unauthorized, or illegal activity
• Enforcing our Terms and Conditions and other agreements
• Ensuring the security of our website, app, and business operations

3. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct or update inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
• Right to Restrict Processing: You can ask us to temporarily or permanently stop processing your personal information.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal information for direct marketing purposes or based on our legitimate interests.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

4. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your device and remember certain information about your visit.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website, such as logging in, adding items to your cart, and processing payments.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited, time spent on the site, and error messages displayed.
• Functionality Cookies: Allow us to remember your preferences (such as language or location) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests, limit the number of times you see an ad, and measure the effectiveness of advertising campaigns.

4.3 Managing Cookies

You can manage your cookie preferences through our cookie banner when you first visit our website. Additionally, most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We are committed to resolving any complaints about our collection or use of your personal information. If you believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.